Refund policy

Store Policy: Return, Refund & Pickup Guide

Welcome to the New RS Furniture family! We are thrilled to help you create a beautiful, comfortable space you love. To ensure everything goes smoothly from our showroom to your home, here is our quick guide on our store policies, delivery, and pickup options.

1. 7-Day Hassle-Free Returns & Cancellations

We want you to feel confident in your purchase! We offer a 7-Day Hassle-Free Return Policy under the following conditions:

  • Original Packaging Required: Returns will only be accepted if the item is returned in its original, undamaged packaging.

  • Unopened Items: Returned unopened items are subject to a 25% restocking fee.

  • Opened Items: Returned opened items are subject to a 50% restocking fee.

  • Special Orders: Items ordered or custom-crafted specifically for you are non-refundable once the order is placed.

  • Layaway Orders: Payments and pickups for layaway items must be completed within 1 year of the order date.

2. Damages, Defects & Repairs

We partner with reliable delivery teams, but we know unexpected issues can occasionally happen during transit.

  • 3-Day Inspection Window: Whether you purchased in-store or online, please inspect your items immediately. You must report any damage, defect, or missing parts within 3 days of delivery or pickup.

  • Concealed Damage: If you discover damage after opening the packaging, you still have 3 days from receipt to report it. We will promptly assist with a repair or replacement.

  • Designers & Contractors: If you are working with a contractor or interior designer, please ask them to inspect all items upon arrival before installation day.

3. Warranties for Peace of Mind

  • Manufacturer Warranty: All products include a 1-year manufacturer warranty against defects (some exceptions apply).

  • Extended Coverage: Extended warranties are available for most furniture pieces (excluding accessories and small appliances). Ask our team for details!

4. Authorized Refund Processing

If a return or refund is approved under our 7-day policy, processing times depend on your original payment method:

Payment Method Refund Method Processing Time
Cash Cash or Cheque Up to 7 business days
Debit Card Cheque Up to 7 business days
Credit Card Original Credit Card Up to 7 business days
All Other Methods Cheque Up to 21 business days

5. Delivery Details

  • Measure Your Space: Please measure doorways, hallways, and stairwells prior to delivery. New RS Furniture is not responsible for items that do not fit into your home or damages resulting from tight spaces.

  • Second Delivery Attempts: If our delivery team cannot complete delivery due to a missed appointment, a $200 re-delivery service fee will apply.

  • Assembly Services: Professional assembly is available for select items. Please ensure the delivery area is completely clear before our team arrives.

6. Final Sale Items

To maintain complete transparency, the following items are strictly final sale and non-refundable:

  • Custom or made-to-order products

  • Mattresses, pillows, and bedding

  • Floor models and clearance merchandise

  • Layaway balances and special orders

7. Showroom Pickup

You can pick up your items directly at our showroom:

📍 Address: 1450 Dundas St E, Unit B, Mississauga, ON L4X 1L4

How Pickup Works:

  1. Select Pickup at checkout.

  2. We will notify you when your order is ready (typically 1–3 business days for in-stock items).

  3. Stop by during our showroom hours to pick up your order.

Contact Customer Support

Have questions or need to initiate a return? Our team is always happy to assist you!

  • 📞 Phone: (647) 227-3637

  • 📧 Email: newrsfurnitureandmattress@gmail.com

  • 🕒 Store Hours:

    • Mon – Fri: 11:00 AM – 8:00 PM

    • Sat – Sun: 11:00 AM – 7:30 PM