Shipping policy

Here is your updated Shipping & Delivery Policy for New RS Furniture, including the note about automatic shipping rate calculations at checkout:

Shipping & Delivery Policy

At New RS Furniture, we are committed to providing a seamless, reliable, and convenient delivery experience right to your home. Please review our shipping details, rates, and estimated delivery timelines below.

🚚 Limited-Time Delivery Offer

  • FREE DELIVERY in the GTA on all online orders over $999!

Shipping Zones & Estimated Delivery Timelines

Delivery times vary depending on your location. Once your order is confirmed, our team will provide you with a more precise schedule.

(Note: You can easily view your exact shipping rate directly at checkout by entering your delivery address before placing your order.)

Zone Covered Areas Estimated Delivery Time
Zone 1: GTA Mississauga, Brampton, Toronto, Etobicoke, Scarborough, North York, Peel, Milton, Markham, Oakville 48 Hours – 6 Business Days
Zone 2: Regional Burlington, Hamilton, Kitchener, Guelph, St. Catharines, Niagara Falls, Barrie, Newmarket, Richmond Hill, Pickering, Ajax, Whitby, Oshawa 4 – 9 Business Days
Zone 3: Extended Port Hope, Cobourg, Belleville, Kingston, Ottawa, Montreal, Laval, and surrounding regions 14 – 21 Business Days

Note: Delivery windows are typically weekdays between 9:00 AM and 9:00 PM. Weekend or evening deliveries within the GTA can be arranged by special request.

Standard Shipping Fees by Location

(For orders under $999 or outside the free delivery promotion — enter your shipping address at checkout to confirm rates)

  • GTA (Greater Toronto Area): $80.00 CAD

  • Guelph / Hamilton / Oakville / Bolton: $100.00 CAD

  • Burlington / Pickering: $120.00 CAD

  • Ajax / Bradford / Brantford / Cambridge / Newmarket / Grimsby / Whitby: $150.00 CAD

  • Oshawa: $180.00 CAD

  • Alliston / Aurora / Kitchener / Niagara / St. Catharines / Thorold / Welland: $200.00 CAD

  • Barrie: $250.00 CAD

Important Delivery Details

  • Measure Your Space: Please ensure doorways, hallways, stairwells, and entryways are wide enough to accommodate your furniture. New RS Furniture cannot be held responsible for items that do not fit. If an item cannot safely pass through an entrance, our delivery team reserves the right to place the merchandise safely outside your home.

  • Second Delivery Attempt: If a second delivery trip is required because no one was home during the agreed-upon appointment window, a $200.00 CAD re-delivery fee will apply.

  • Inspect Upon Receipt: Please carefully inspect all packages upon arrival. Any transit damage or missing pieces must be reported to us within 3 days of delivery.

Free Showroom Pickup Option

Prefer to pick up your order yourself? We offer free pickup directly at our showroom!

📍 Pickup Address:

1450 Dundas St E, Unit B, Mississauga, ON L4X 1L4

🕒 Showroom Hours:

  • Monday – Friday: 11:00 AM – 7:00 PM

  • Saturday – Sunday: 11:00 AM – 6:30 PM

How Pickup Works:

  1. Select Store Pickup at checkout.

  2. We will notify you via email or phone as soon as your items are ready (typically 1–3 business days for in-stock items).

  3. Bring a valid ID and your order confirmation when you arrive.

Customer Support

If you have questions about your delivery status or special delivery requests, feel free to reach out:

  • 📞 Phone: (647) 227-3637

  • 📧 Email: newrsfurnitureandmattress@gmail.com